Shipping Policy

1Shipping Coverage

We currently ship across India, including all major cities and towns in Kerala. Serviceability for a specific pincode is confirmed automatically at checkout — if we're unable to deliver to your area yet, you'll see a message before you complete your order.

2Order Processing Time

Orders are typically processed and handed over to our courier partner within 1–2 business days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day.

3Shipping Charges

4Delivery Timelines

• Within Kerala: typically 2–4 business days after dispatch
• Rest of India: typically 4–7 business days after dispatch
• Remote or non-serviceable areas may experience slightly longer timelines

These are estimated timelines and not guaranteed delivery dates. Actual delivery may vary due to courier logistics, weather, or regional restrictions.

5Order Tracking

Once your order is shipped, you'll receive a tracking link via email and/or SMS. You can also check your order status anytime by logging into your Meadow Muse account and visiting "My Orders."

6Cash on Delivery (COD)

Cash on Delivery may be available for eligible pincodes and order values, and will be shown as an option at checkout if applicable. A small COD handling fee may apply, displayed clearly before you confirm your order.

7Delays & Lost Shipments

While we work with trusted courier partners, occasional delays can happen due to factors beyond our control. If your order hasn't arrived within the expected window, please reach out to us with your order ID and we'll track it down with the courier on your behalf. In the rare case a shipment is confirmed lost in transit, we'll offer a free replacement or a full refund.

8Address Accuracy

Please double-check your shipping address, pincode, and phone number at checkout. We are not responsible for delays, extra charges, or non-delivery caused by incomplete or incorrect address details provided by the customer. If you notice an error after placing your order, contact us immediately — we'll do our best to update it before dispatch.

9International Shipping

At this time, we ship only within India. We're exploring international shipping for the future — follow us or subscribe to our newsletter to be the first to know when it becomes available.

10Contact Us