Privacy Policy

1Introduction

Meadow Muse Trading LLP ("Meadow Muse", "we", "us", or "our") operates a beauty and skincare e-commerce platform based in Kerala, India. This Privacy Policy describes how we collect, use, store, and protect the personal information of visitors and customers ("you") who use our website, mobile experience, or purchase our products.

By browsing our store or placing an order with us, you agree to the practices described in this policy. If you do not agree with any part of it, please discontinue use of our site.

2Information We Collect

Information you provide to us

• Name, email address, phone number, and shipping/billing address when you create an account or place an order
• Order details, product preferences, and purchase history
• Messages you send us through our contact form, email, or customer support channels
• Reviews, ratings, or feedback you choose to submit

Information collected automatically

• Device information, browser type, and IP address
• Pages visited, time spent on the site, and referring links
• Cookies and similar tracking technologies (see Section 5)

3How We Use Your Information

• To process, fulfil, and deliver your orders
• To create and manage your customer account
• To respond to your enquiries and provide customer support
• To send order confirmations, shipping updates, and service-related notices
• To send promotional emails or offers, where you have opted in — you can unsubscribe at any time
• To improve our website, products, and overall shopping experience
• To detect, prevent, and address fraud, abuse, or security issues
• To comply with applicable legal and regulatory obligations

4Sharing & Disclosure of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers — courier and logistics partners, payment gateways, and IT/hosting providers who help us operate our store
• Legal requirements — where disclosure is required to comply with a law, regulation, or valid legal request
• Business transfers — in connection with a merger, acquisition, or sale of business assets, subject to confidentiality safeguards
• With your consent — for any other purpose disclosed to you at the time of collection

5Cookies & Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your cart, understand how our site is used, and personalize your experience. You can control or disable cookies through your browser settings; note that some parts of the site may not function properly without them.

6Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy — including order history, warranty, tax, and accounting requirements — unless a longer retention period is required or permitted by law.

8Your Rights

Subject to applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual retention requirements
• Withdraw consent for marketing communications at any time
• Raise a grievance regarding how your data is handled

To exercise any of these rights, please contact us using the details in Section 12.

9Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10Third-Party Links

Our website may contain links to third-party sites, such as social media platforms or payment gateways. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

12Contact Us