Return & Refund Policy

1Return Eligibility

You may request a return within 7 days of the delivery date, provided the following conditions are met:

• The product is unused, unopened, and in its original packaging with all seals intact
• The original invoice or order confirmation is available
• The product is not part of our Non-Returnable list (Section 2)

2Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned once opened or used:

• Opened or used skincare, haircare, and cosmetic products
• Items with broken hygiene seals (lip products, palettes, brushes, etc.)
• Products marked as "Final Sale" or purchased during clearance/discount events
• Gift cards and promotional vouchers

3Damaged, Defective, or Wrong Items

If you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery with clear photos or a short video of the item and its packaging. Once verified, we will offer a free replacement or a full refund — no return shipping cost to you in these cases.

4How to Initiate a Return

• Email us at meadowmusetradingllp@gmail.com or call +91 80866 43787 with your order ID
• Briefly describe the reason for return and attach photos if the item is damaged/incorrect
• Our team will review your request and share return instructions within 1–2 business days
• Once approved, pack the item securely in its original packaging for pickup or drop-off

5Return Shipping

6Refunds

Once your returned item is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank, it may take a few additional days for the amount to reflect in your account.

7Exchanges

We currently offer exchanges only for damaged, defective, or incorrectly shipped items, subject to stock availability. If you'd like a different product entirely, we recommend returning the eligible item for a refund and placing a new order.

8Order Cancellations

• Orders can be cancelled free of charge before they are shipped
• Once an order has been dispatched, it cannot be cancelled — you may initiate a return instead, once delivered
• To cancel an order, contact us as soon as possible with your order ID

9Contact Us